Mirax Boutique Hotel Privacy Policy

Effective date: 01.06.2025

This Privacy Policy describes how FOP Denysenko L.I. (hereinafter referred to as “the Hotel”, “we”, “our”, or “us”) processes the personal data of users of the website https://mirax-hotel.com.ua, in compliance with the laws of Ukraine and to ensure transparency regarding the protection of your privacy.

1. What Data We Collect

When using our website, we may collect the following personal data:

Full name;
Contact information (phone number, email address);
IP address, device information, browser, language, country of access;
Information about your activity on the site (pages viewed, time spent, etc.);
Data submitted via web forms (e.g., booking form, inquiries, reviews).

Note: we do not store any payment data. All transactions are processed through secure third-party payment gateways.

2. Purpose of Data Collection

We process your data for the following purposes:

Processing inquiries and reservations;
Communicating with you about hotel services;
Website analytics and performance improvement;
Compliance with the laws of Ukraine;
Sending informational messages (only with your consent).

3. Protection of Personal Data

To safeguard your personal data, we have implemented a number of technical and organizational measures:

Use of TLS (Transport Layer Security) — a modern encryption protocol that ensures secure transmission of data between your browser and our server;
Access to personal data is granted only to authorized personnel;
Security systems are regularly updated;
Data is retained only as long as necessary to fulfill the stated purposes or as required by law.

4. Use of Cookies and Analytics

The website mirax-hotel.com.ua uses cookies and third-party integrations, including:

Google Analytics — to collect website traffic statistics;
Meta Pixel (Facebook Pixel) — for marketing analysis and ad personalization.

These tools help us better understand user interests and improve our service.

You can manage cookie settings through your browser preferences.

5. Sharing Data with Third Parties

We do not share personal data with third parties, except in the following cases:

To provide a service you have requested (e.g., third-party booking systems or form processors);
When required by law or court order;
With your explicit consent.

6. Your Rights

Under the Law of Ukraine “On Personal Data Protection”, you have the right to:

Know what data we hold about you;
Request correction or update of that data;
Request to stop processing or to delete your personal data (within legal limits);
Withdraw your consent to data processing at any time.

To exercise your rights, please contact us via the email address provided below.

7. Changes to the Policy

We may periodically update this Policy. Any changes will take effect once the new version is published on this page. We recommend checking it regularly.

8. Contact Information

FOP Denysenko L.I.
Mirax Boutique Hotel
Website: https://mirax-hotel.com.ua
Email: info@mirax-hotel.com.ua
Phone: +380 (93) 360-09-79
Address: 86A Heroiv Kharkova Ave, Kharkiv, Ukraine, 61001