Privacy policy

Effective Date: 01.06.2025

This Privacy Policy describes how Sole Proprietor Denysenko A.I. (hereinafter referred to as the “Hotel”, “we”, “us”, “our”) processes the personal data of users of the website https://mirax-hotel.com.ua/sapphire/, in order to comply with the laws of Ukraine and ensure transparency in protecting your privacy.

1. What Data We Collect

While using our website, we may collect the following personal data:

First and last name;
Contact information (phone number, email address);
IP address, device data, browser, language, country of access;
Information about your activity on the site (pages viewed, time spent, etc.);
Data from web forms (e.g., booking form, inquiries, feedback).

Please note: we do not store payment data. All transactions are processed through secure third-party payment gateways.

2. Purpose of Data Collection

We process your data for the following purposes:

To process inquiries and bookings;
To communicate with you regarding hotel services;
Analytics to improve the website’s performance;
Compliance with the laws of Ukraine;
Sending informational messages (only with your consent).

3. Protection of Personal Data

To protect your personal data, we have implemented a range of technical and organizational measures:

Use of TLS (Transport Layer Security) — a modern encryption method that ensures secure data transmission between your browser and our server;
Access to personal data is restricted to authorized personnel only;
Security systems are regularly updated;
Data is stored only as long as necessary to fulfill the specified purposes or as required by law.

4. Use of Cookies and Analytics

The website mirax-hotel.com.ua uses cookies and third-party service integrations, including:

Google Analytics — to collect site traffic statistics;
Meta Pixel (Facebook Pixel) — for marketing analysis and ad personalization.

These tools help us better understand visitor interests and improve our service. You can manage cookies through your browser settings.

5. Sharing Data with Third Parties

We do not share personal data with third parties except in the following cases:

To provide the service you requested (e.g., external booking systems or form processing);
If explicitly required by law or court decision;
With your explicit consent.

6. Your Rights

According to the Law of Ukraine “On Personal Data Protection”, you have the right to:

Know what data we store about you;
Request correction or update of this data;
Request termination of processing or deletion of your personal data (within the limits of applicable law);
Withdraw your consent to data processing at any time.

To exercise your rights, please send a request to the email address provided below.

7. Changes to the Policy

We may update this Policy periodically. Changes take effect upon publication of the new version on this page. We recommend reviewing it regularly.

8. Contact Information

Sole Proprietor Denysenko A.I.

Mirax Sapphire Boutique

Hotel Website: https://mirax-hotel.com.ua/sapphire/

Email: sapphire@mirax-hotel.com.ua

Phone: +380 (73) 020-51-01

Address: 30 Danylevskoho St., Kharkiv, Ukraine, 61058